Support

Setting up

Why won't Screen Time turn on?

Unlockr needs a device passcode before iOS will grant Screen Time access. Open Settings, then Face ID and Passcode, and turn a passcode on. Then return to Unlockr and tap Screen Time again.

Screen Time also needs to be available on the account signed into the device. Managed accounts and child accounts in Family Sharing cannot grant it.

How do I choose which apps to lock?

The picker is provided by Apple. You can select individual apps, whole categories such as Social, or website domains. Unlockr receives them as anonymous tokens, which is why the app cannot show you a list of names it recognises.

Earning and using time

Why can't I earn more time right now?

Unlockr will not stack rewards. While you still have unused minutes for an app, a new challenge for that app is blocked. Spend what you have first, or wait for the balance to reset at midnight.

Why isn't my earned time counting down?

That is intended. Earned minutes are spent only while the app is open in front of you. If your phone is locked or you are in another app, the balance holds.

Why is an app still blocked after a challenge?

Time earned from an exercise applies to the specific app you started from. The daily breathing session is the one that unlocks everything at once. If a different app is still shielded, earn time for it directly.

Why isn't the camera counting my reps?

Prop the phone so your whole body is in frame, with even lighting and no strong backlight. Camera-based challenges require camera access. Check camera permission in Settings, retry, or choose a camera-free challenge such as Breathe, Math or Memory.

Free and Premium

What is included for free?

The free plan includes one rule protecting one individual app. Premium adds multiple apps, whole categories and websites. All challenge types can be used with your free app.

What happens when Premium ends?

Your rules stay saved, but only your chosen free rule and app remain active. Extra apps, categories and websites are paused. Choose your free rule and app in Rules, or restore Premium to use all your saved selections again.

Is Lifetime a subscription?

No. Lifetime Premium is a one-time non-consumable purchase with no renewal. An introductory trial is available only on the Yearly plan for eligible customers.

How do I restore a purchase?

Open Profile, find the Subscription section, and tap Restore Purchases. Make sure you are signed into the same Apple ID that made the purchase.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, then Unlockr. Cancelling stops the next renewal and you keep access until the current period ends. Deleting the app does not cancel the subscription.

How do I get a refund?

Apple handles all refunds. Request one at reportaproblem.apple.com.

Account and data

How do I delete my account?

Open Profile, scroll to Account, then tap Delete Account. This removes your account and its records permanently. Cancel your subscription separately in Settings, since Apple manages billing.

How do I move Unlockr to a new iPhone?

Install Unlockr, sign in with the same Apple ID, and your history and streak come back. You will need to choose your protected apps again, because those selections stay on the old device by design.

What can Unlockr see?

Camera frames and the identity of your protected apps never leave your iPhone. The privacy policy lists everything else in detail.